While one of our consultants is on-site, we encourage you to bring your Telon issues to him rather than calling the CA hotline.

• He may well be able to answer it himself, particularly as he knows your installation better than CA does, and is on-site to run tests himself.
• If he does have to call CA (perhaps to get a fix) his knowledge of many installations will enable him to describe to CA any unusual features of yours which may be relevant, thus leading to a faster solution.
• Since our consultants have built up personal relationships with the staff of the CA hotline, they can often get more information out of CA than a stranger could.